• Pervasive Trust & Privacy Technologies, LLC guarantees a 24 hours a day, seven days a week for email and web-based support for SpamBlazer®. You can talk to our associates between the hours of 9:00 a.m. through 5 p.m. eastern standard time from Monday through Friday.
  
  
• Pervasive Trust & Privacy Technologies, LLC client care team takes a proactive approach in developing your experience as a client throughout your entire relationship with us.

Frequently Asked Questions (FAQ) for SpamBlazer®
Questions	Answers
Which versions of Outlook® does SpamBlazer® support?	SpamBlazer® works with all editions of Outlook® 2010 and 2007. You must download SpamBlazer® 2010 editions for all Outlook® 2010 editions and SpamBlazer® 2007 editions for all Outlook® 2007 editions. You cannot have Outlook® 2010 and Outlook® 2007 on the same machine; by the same token, you cannot have SpamBlazer® 2010 and SpamBlazer® 2007 on the same machine. If you are still running Outlook® 2003 and wants SpamBlazer® 2003, please contact us privately; thanks.
What programming languages were used in the development of SpamBlazer®?	C# is the predominant language used in the development of SpamBlazer®; however C++ is used in the implementation of the core algorithms for efficiency sake.
What is the size of SpamBlazer®?	SpamBlazer® is just about 1 megabytes (MB). Although the installation disk/download is 52 megabytes (MB), the additional packages are Microsoft® redistributable packages that are not installed by default by Microsoft® . And this add-in and other add-ins will not run unless these packages are installed on your machine. Rather than installing SpamBlazer® under the presumption that you have the packages on your machine, to be on the safe side, SpamBlazer® installs them for you, if any of the packages is missing. The packages are listed below: a. Microsoft® NET Framework Version 4.0 Redistributable Package - dotnetFx_Full_x86_x64.exe - 48.1 MB b. Microsoft® Visual Studio 2010 Tools for Office Runtime - vstor40_x86.exe - 2.6 MB
How does SpamBlazer® work?	a. SpamBlazer® is not another Bayesian based filter, SpamBlazer® does not use Bayesian techniques for reasons enumerated in weakness of Bayesian filters. b. SpamBlazer® is the result of years of hard work on research and development in the fields of information theory, neural networks, genetic algorithms, simulating annealing and fuzzy logic. It is a proprietary solution based on these superior technologies. c. SpamBlazer® inherently captures the dependencies of its independent variables and makes no overly simplifying assumptions in its computations, which is the Achilles heels of Bayesian filters.
What about the privacy and confidentiality of my emails?	SpamBlazer® does not maintain or keep the content of your email messages. SpamBlazer® uses complex mathematical functions to transform your messages into internal formats and these mathematical functions are not reversible, so SpamBlazer® fully respects, protects and maintains your privacy and the confidentiality of your email messages.
Do I need additional software and hardware to run SpamBlazer®?	a. No. Once you have Microsoft® Outlook® 2010 and 2007 installed on your machines with an appropriate Microsoft® operating system, you are ready to use SpamBlazer®.
Do I need to undertake any manual installation for SpamBlazer®?	a. SpamBlazer® includes pertinent packages - Microsoft® redistributable software - that are not installed on your machines by default by Microsoft®. SpamBlazer® checks for the existence of these packages, if they are missing, SpamBlazer® installs them. b. SpamBlazer® also takes care of updating your Microsoft® Windows registry; you don't have to be an experienced Microsoft® Windows administrator in order to install SpamBlazer®. Just download the program and select the setup.exe file. You will be using SpamBlazer® in seconds.
Why do you have a life-time guarantee on your products?	We are so confident about all editions of SpamBlazer®, and since it is a learning system, as your data changes all you need to do is to retrain the classifier with new data. We don't believe we should charge our customers for not providing additional service.
Why do your competitors charge annual subscriptions?	We don't believe this the right approach, and we are not going to charge you for retraining the classifier, you can do it yourself. We have enumerated the steps involved in retraining the classifier, below. There is no point in you incurring charges when the underlying algorithm is not changed. Our learning system adapts easily to changing nature of spam messages, just retrain the system appropriately.
What is the best way to retrain the classifier?	This is an advanced topic; please follow the guidelines below in retraining the classifier. Regardless of what you do, you can always go back to default training set from SpamBlazer®. You can also recoup from your previous trained versions. To retrain the classifier: a. Create a folder; given it any name, for the sake of this exercise, we call it, Legitimate Training. b. Create another folder, for the sake of this exercise, we call it, Spam Training. c. LegitimateTraining contains all the legitimate email messages that would be used as samples in training the classifier. d. Spam Training contains all the spam email messages that would be used as samples in training the classifier. e. Populate the LegitimateTraining folder with all legitimate email messages, you want to use in retraining the classifier. f. Populate the SpamTraining folder with all spam email messages, you want to use in retraining the classifier. g. It is estimated that 9 out of 10 email messages are spam, for this reason and other technical details, we wouldn't delve into, ensure that samples in the folders reflect this ratio at the very minimum. We recommend that the SpamTraining folder has at least 95% of the total training samples and the rest for LegitimateTraining. You get better results as you have more representative samples to retrain the classifier. h. Once you have set up the above-mentioned folders, you can execute the training algorithm.